Privacy policy

This policy explains what personal information Marlo Lane collects when you visit marlolane.com or buy from us, how we use it, and the choices you have.

What we collect

  • When you order: your name, email address, phone number (if you give it), shipping and billing address, and what you ordered.
  • When you pay: payments are handled by our payment providers. We never see or store your full card details.
  • When you browse: information about your device and how you use our site, such as your IP address, browser and the pages you visit. This is collected through cookies and similar technology.
  • When you email us or join our email list: your email address and anything you send us.

How we use it

  • To process, ship and track your order, and to send you order and shipping updates.
  • To answer your emails and process refunds.
  • To prevent fraud and keep our store secure.
  • To improve our website and measure how our ads perform.
  • To send you marketing emails, but only if you’ve signed up. You can unsubscribe at any time.

Who we share it with

We only share your information with the services that help us run our store: Shopify, which hosts our store and checkout; our payment providers; the partners and couriers who pack and deliver your order; and advertising and analytics services such as Meta and Google, which help us measure and improve our ads. We don’t sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how people use our site and ads. You can block or delete cookies in your browser settings, but our cart and checkout need some cookies to work.

Keeping it safe

Your information is stored securely by Shopify and our service providers, some of whom are based outside Australia. We keep it only as long as we need it for your order, our records and the purposes above.

Your choices

You can ask to see, correct or delete the personal information we hold about you by emailing us. You can unsubscribe from our marketing emails at any time using the link at the bottom of any email.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact

Questions about your privacy? Email support@marlolane.com and we’ll reply within 24 hours.